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Customer Service Is Key To Our Success – Mr. Ade Adebajo, MD/CEO, UT Financial Services

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By: Michael Effiong

Ten years ago, a new non-bank financial institution, UT Financial Services Limited  berthed in Nigeria.

The company which had earlier operated in Ghana wanted to extend its track record of excellence to Nigeria and it has been an exciting journey so far according to MD/CEO, Mr Ade Adebajo.

According to him, the journey so far has been very tremendous and good, “we’ve had lot of victories. As with everything in life, you have the good and bad times, we have had recession times in this country but all through, UT financial was able to navigate the tide and still standing where others fell”.

He continued “There was a transition of management just about 2 years ago, even at the time, I was in the United Kingdom, I had my own company Crusader Financial services but we decided to come and buy into UT. We have become stronger as a brand, when we combine our efforts with those of the people of Ghana and the ethics that were laid down, that transition was very smooth and very excellent.

He noted that the founder, Prince Kofi Amoabeng, is a man of very strong ethics, principled, a visionary leader, adding that having built a built a strong brand, they met a strong foundation on ground.

Adebajo revealed that the environment of the company is friendly and that “our culture and has helped in impacting a lot on the staff and clients.

He continued “We are a company that cares, that is how we are seen, how we have trained our staff and the way we operate at UT. We make sure to always be customer focused.

As expected, the company rolled out the drums to mark this momentous occasion. It was days later that we had this interview with Mr Adebajo over drinks at Raddison Blu Hotel, GRA, Ikeja.

Congratulations on your 10th anniversary, how has the journey so far been?

UT financial started 10 years ago in Nigeria, it came originally from Ghana, they wanted to have a branch of their bank here but it came as a non-bank financial institution; so, they ran it well and developed it with good culture, the ethics was good as well.

But at a point in time, they felt they needed Nigerian partners to move things forward, you know you get to a certain level and especially it is not your own place, you need local participation to move things forward.

I was in UK as a Nigerian running a successful firm; so, they approached me and I decided to buy into the company and I looked at the books and everything was good, and this was just about 3 years ago.

When we bought into the company, of course we became partners but I took over management having taken the majority share of the company since then it has been a very smooth sailing.

What really helped was that I met good things on ground, the staff were good, the culture I met on ground was very strong, there was professionalism among the staff and even the books were good.

We have moved on now steadily, we have started a branch in Abuja, opened another in Victoria Island, there was a branch in Yaba. And then, we have expanded in terms size and staff.

So, UT has really grown over these years and we have been able to recover a lot of loans that were outstanding prior to our takeover. Thank God that the journey has been very good so far.

What will you say were the challenges that you faced when you took over?

There are always challenges, over the past few years in Nigeria, Nigeria went through a period of recession, a lot of finance houses closed down but what we did at that time was we actually worked on our expenditure and our cost.

We reduced it, we downsized a lot of things, we had to adapt to the situation of things that we found our self; so, once we did that, we were in a comfortable position and then we began to look outside for other avenues to make revenue apart from what UT was normally used to. And that gave birth to UT Homes and a few other things; so we have UT and we expanded our income streams.

We looked at small and medium enterprises that we could support and helped them which turned out in our favour.

Ok, you talked about a lot of financial houses that went under, so what would you say is unique about UT?

What is very unique about UT? First and foremost, our products are very good, very competitive but products alone cannot sustain a company but culture of a company with professionalism of its staff on how to treat your clients because remember that in all, the client is key,

When the clients are happy with you, you will flourish. For example, in the recession period, we went to some of our clients and told them that we have to vary the rates we offered and explained that if we continue with this rate we will go under, they understood.

That was able to happen because we have built trust in our client.

But if we had shown panic and they saw we cannot survive, they would have left us.

Our strength is that we do not joke with customer service. They know that we care. That is the unique thing about us.

You must build good relationship with your clients, we had a caring relationship, most of our clients even after they had finished servicing their loans and whatever transactions, we go on our own and ask after their welfare to know if there is anything we can do again, that is one of the things that distinguishes this company.

You mentioned your products 2weso what are the different products that you offer?

We have various products tailored to different desires, School Fees for those who are saving towards their children school fees, we have a product for that, we have for people with small businesses looking to start a business, we have a saving plan that is geared towards getting a house, we look at your whole investment and then from that we determine which product can be affordable, we also launched another product on our 10th anniversary which is the Unique Investment Plus, it comes with an amount of money 500,000 minimum, we have lower ones but this particular one is 500,000 minimum and then we give you an extra on top of our usual interest, there is a bonus of 2%, this is just for the 10th anniversary and it will last for 3 months and I will advise that people take up this opportunity while it still there.

The offer is one of the best in the market in terms of rates. We used it to celebrate how good God has been to UT.

We also have other products for people who are set towards enjoying a holiday.

Our rate like I keep saying is the best in the market and it is the reason why people come to us.

I am interested in the future of UT, where do you see UT going at 15?

In the next five years, I see UT as a major non-banking financial institution in Nigeria, and I am saying this because we are planning towards it, already we are climbing towards there and we are introducing new products, and we are also looking at our products and improve them for the Nigeria public, we are spending a lot on technology so that people can invest and also we are developing an app so that people can also use and push UT further.

In the next five years, we hope to increase investor’s confidence. If we have investor confidence, a lot of things can be achieved.

We are 10 years today and nobody can say he knocked at our doorway and we did not pay them their money, it is a good testimony, by the time we now add all this new things with the level of training that we are giving our staff now, in the next five years I see UT as a major force in Nigeria and Africa, and when we say 10 years, I’m looking at a bank in Nigeria.

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Rivers Impeachment Brouhaha: Wike, Fubara ‘Run’ Abroad to Meet Tinubu

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By Eric Elezuo

The fragile peace that sprout out in Rivers State after the six months Emergency Rule declared by President Bola Tinubu, has suddenly collapsed as the two major gladiators; the Federal Capital Territory Minister, Nyesom Wike and Rivers State governor, Siminalayi Fubara, have returned to the war front.

This is as the 26 legislators loyal to the FCT minister have initiated an impeachment proceedings against the sitting governor, Fubara, accusing him of gross misconduct roped in 8-count charges.

The lawmakers during a session on Thursday, presided over by Speaker of the House, Martin Amaewhule, are accusing Fubara and his deputy, Dr. Ngozi Oduh, of gross misconduct.

Observers have said that the day’s proceedings bear the imprimatur of renewed hostilities between Fubara and his predecessor Nyesom Wike, minister of the Federal Capital Territory (FCT).

Rrcall that onn December 5, 2025, a horde of the Rivers assembly lawmakers led by the speaker, announced their defection from the Peoples Democratic Party (PDP) to the All Progressives Congress (APC), and days later, Fubara formalised his own switch from the PDP to the APC.

By the renewed hostilities, the two feuding personalities are seeking the support of the president, who it is believed can quench the rising tension, to either impeach the Chief Executive or survive the impeachment process.

A report monitored on Businessday Newspaper noted therfore, that President Bola Tinubu has once again intervened in the lingering political crisis between Fubara, and Wike.

According to the paper, quoting credible sources, the President summoned Wike for a crucial meeting abroad over the renewed face-off, which has reignited tensions in the oil-rich state, even as the president is still holidaying abroad.

The paper also The Punch, said a top presidential source disclosed on Saturday that the meeting is expected to be held in Dubai, United Arab Emirates (UAE), where Tinubu will be heading after a brief stay in France.

“The President must see the danger in what Wike is doing. I am aware he has summoned him to a meeting in Dubai. Barring any last-minute change, they are expected to meet abroad. Wike cannot impeach Fubara; the President will call him to order,” the source said.

The source added that Wike’s recent actions constituted an affront to the President and could potentially trigger unrest in the Niger Delta.

“If you say you want to sack the first Ijaw man to be governor, are you not sending the Ijaw people back to the creeks? That will have attendant effects on the economy, and the President will not allow that to happen,” he warned.

According to reports, tension heightened on Thursday after 27 members of the Rivers State House of Assembly, loyal to Wike, initiated fresh impeachment proceedings against Governor Fubara and his deputy, Prof. Ngozi Odu.

The impeachment notice, read by Majority Leader, Major Jack, during plenary presided over by Speaker Martins Amaewhule, contained seven allegations of gross misconduct against the governor.

These include the demolition of the Assembly complex, extra-budgetary spending, and refusal to comply with a Supreme Court ruling on legislative financial autonomy.

Deputy Governor Odu was accused of “reckless and unconstitutional spending of public funds” and “obstructing the Assembly from performing its duties.”

Speaker Amaewhule described the impeachment move as “good and in the interest of Rivers State,” accusing Fubara of undermining the Assembly by failing to present the 2026 budget.

The latest move mirrors the earlier impeachment crisis that led to the declaration of a state of emergency in Rivers in March 2025.

Despite Tinubu’s earlier mediation, the fragile peace between Wike and Fubara collapsed just months after the end of the six-month emergency rule.

Wike accused Fubara of reneging on their post-truce agreements, while Fubara fired subtle jabs at his predecessor.

The rift has since deepened, with Wike vowing that Fubara would not secure a second term, even after defecting to the All Progressives Congress (APC).

A senior aide to the President told reporters that Tinubu was aware of the escalating situation but declined to confirm any planned meeting with Wike.

“Only Wike or his aides can say if there is any scheduled meeting between him and the President,” the official said.

However, a senior APC official confirmed that national leaders of the party planned to meet Tinubu when he returns to Nigeria to discuss the growing discontent over Wike’s conduct.

“Some of our leaders believe Wike should have respected the President and the party because Fubara is now one of our governors,” the official said. “Even if he won’t get a second term, he should be allowed to complete his tenure.”

Meanwhile, Wike has been touring Rivers local councils, soliciting and accepting approvals from loyalists just as Fubara has asked for calm from members while they wait on the president.

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Atiku Will Not Withdraw for Anyone, ADC Ticket Must Be Earned in Open Contest – Paul Ibe

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Media Adviser to former Vice President Atiku Abubakar, Paul Ibe, has insisted that neither Atiku nor any other aspirant in the African Democratic Congress (ADC) opposition coalition will step aside, stressing that the party’s presidential ticket must be earned through a transparent and competitive process.

Speaking in an interview with ARISE News on Wednesday, Ibe said calls for Atiku to withdraw from the race undermine democratic principles and play into what he described as the ruling All Progressives Congress’ alleged plan to weaken opposition politics.

“Inclusiveness is the essence of democracy. The ADC remains committed to an open, transparent and competitive process for choosing its flag bearer. Any call for Atiku Abubakar to step aside is a betrayal of the Nigerian people,” he said.

Ibe accused the administration of President Bola Tinubu of interfering in the internal affairs of opposition parties, alleging an agenda to impose a one-party state on Nigeria.

“The Tinubu-led administration should be focused on governance — security, the economy, the welfare of Nigerians — but instead, they are dabbling into opposition politics. That is dangerous for democracy,” he said.

He dismissed claims that Atiku dominates the ADC, describing such narratives as “mischief.”

“Atiku Abubakar is just a member of the ADC. Yes, he is a leader, a former vice president, but he is not the only leader. There are leaders across the country, and he is working with them to build party structures,” Ibe said.

According to him, the party’s current priority is grassroots mobilisation, not ticket permutations.

“Talking about who gets the ticket now is putting the cart before the horse. A house without pillars will collapse. The ADC is building structures — ward, local government, state — and that is where the focus should be.”

On speculation about possible compromises with other aspirants such as Peter Obi and Rotimi Amaechi, Ibe said no discussion has taken place regarding relinquishing the presidential ticket.

“There has been no conversation whatsoever about stepping down for anyone. Their preoccupation is building a robust alternative platform capable of giving the APC a run for its money.”

Addressing reports of alliances involving figures outside the ADC, including Rabiu Kwankwaso and former President Olusegun Obasanjo, Ibe said such talks were external to the party.

“Rabiu Kwankwaso is not a member of the ADC. Whatever discussions are happening are outside the party. But the ADC is expanding, reaching out, and more people will come on board.”

He maintained that the ADC leadership has ruled out automatic tickets, insisting the process will not be dictated by external forces.

“The party has made it clear: no automatic tickets. The outcome of the primaries will be determined by party members, not outside influence.”

Responding to questions about Atiku’s age and repeated presidential bids, Ibe rejected suggestions that the former vice president should step aside to mentor successors.

“Age has nothing to do with leadership. Atiku has mentored governors, lawmakers and public servants over the years. He is patriotic, passionate, and deeply committed to Nigeria.”

He added:

“If you analyse his blood, you will find Nigeria in it. Nobody has been more prepared to govern than Atiku Abubakar.”

Ibe also alleged that Nigeria’s last two presidential elections were rigged, arguing that Atiku’s defeats were not a reflection of public trust.

“The elections of 2019 and 2023 were rigged. This is not about trust; it is about institutions failing Nigerians.”

On fears that opposition divisions could again hand victory to the ruling party in 2027, Ibe said opposition leaders had learned from past mistakes.

“This is not about personal ambition. It is a call to national duty. Leaders understand what is at stake and have learned from 2023.”

He further alleged attempts by the ruling party to infiltrate and destabilise the ADC.

“The Tinubu camp does not want an opposition. They are funding court cases and using state resources to undermine the ADC, but the party is taking steps to ensure they fail.”

However, Ibe said some details could not be disclosed publicly.

“There are things I cannot share on camera, but the leadership and stakeholders are fully aware.”

Asked what would happen if Atiku loses the ADC primary, Ibe said his principal would accept the outcome.

“Atiku Abubakar will submit himself to the process and support whoever emerges as the presidential candidate of the ADC.”

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2027: Dele Momodu Warns Against Introduction of ‘Aggression and Rambunctiousness’ into ADC

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Veteran Journalist and chieftain of the African Democratic Congress (ADC) Chief Dele Momodu, has cautioned the party against repeating internal conflicts similar to those experienced in the Peoples Democratic Party (PDP), stressing that some groups are introducing ‘aggression and rambunctiousness into a fledgling cooperation’.

In a post on X, Momodu recalled the 2025 gathering in Abuja, where opposition parties coalesced around ADC to challenge the ruling All Progressives Congress (APC).

He wrote: “I was most elated hearing these beautiful words. I was happy to see an Army veteran and General David Mark as Chairman, knowing he would brook no nonsense. But in recent time, some groups have introduced aggression and rambunctiousness into a fledgling cooperation. How can a coalition work if some groups insist they must produce the top ticket by donation and coronation, without election or persuasion?”

Momodu warned that ADC must enforce discipline before internal disagreements escalate, citing how former Governor of Rivers State, Nyesom Wike, consolidated power within the PDP.

“ADC should be a party of love and not a Fuji house of commotion,” he said.

The warning coincides with renewed clarifications from the Obidient Movement Worldwide, which has emphasised that former Anambra State Governor, Peter Obi, who recently defected from the Labour Party to the ADC, will not serve as a vice-presidential candidate to any politician, asserting that its support is exclusively for his emergence as Nigeria’s president in 2027.

Also, Obedient Movement’s National Coordinator, Dr Tanko Yunusa, speaking on Eagle 102.5 FM’s Frontline programme, dismissed speculation that Obi’s alignment with ADC signals deference to former Vice President Atiku Abubakar or other political figures.

“Everybody that was in that particular coalition contributed to that particular coalition with their hard-earned money. Nobody owns that political party, please, and please, don’t get it wrong,” Yunusa said.

He described Obi as a candidate capable of delivering what the Obidient Movement calls a “moral solution” to Nigeria’s leadership challenges, highlighting policy priorities including economic discipline, national security, and sustainable fuel subsidies. Yunusa also outlined Obi’s approach to foreign relations, saying, “The people of Nigeria are the ones that Mr Peter Obi will interface with as a gentleman. And then he will also link up with the international community to ensure that they’ve got that particular respect they desire.”

Addressing criticisms over Obi’s political mobility, Yunusa said structural challenges within the Labour Party necessitated his defection to ADC. “Forces in power deliberately undermined the party’s functionality. If your house is being deliberately set on fire, would you remain inside it? There was a calculated attempt to destroy what was being built,” he said.

Yunusa said that Obi’s decision to join ADC followed consultations with a broad coalition of groups seeking national reform. “Ordinarily, Peter Obi would flow with the people who are calling for him,” he said, noting that young Nigerians involved in the process are “the deciders” of his political trajectory.

Responding to questions on a potential vice-presidential role, Yunusa reaffirmed, “Politics has no permanent enemies, only permanent interests. The interest here is good governance, and Peter Obi represents that.”
He also reiterated Obi’s one-term pledge, saying, “If elected in 2027, Peter Obi would complete the remaining four years for the South and return power to the North. This demonstrates credibility and national unity.”

The Obidient Movement has committed to following a transparent ADC presidential primary and stated it will act collectively with Obi should the process be compromised, signalling continued vigilance over party discipline and coalition cohesion.

As Nigeria approaches the 2027 elections, Obi’s positioning within ADC, alongside warnings from figures like Momodu, underscores the ongoing tension between coalition building, party discipline, and the ambitions of influential political actors in the opposition landscape.

Additional info: The Guardian 

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