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Customer Service Is Key To Our Success – Mr. Ade Adebajo, MD/CEO, UT Financial Services

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By: Michael Effiong

Ten years ago, a new non-bank financial institution, UT Financial Services Limited  berthed in Nigeria.

The company which had earlier operated in Ghana wanted to extend its track record of excellence to Nigeria and it has been an exciting journey so far according to MD/CEO, Mr Ade Adebajo.

According to him, the journey so far has been very tremendous and good, “we’ve had lot of victories. As with everything in life, you have the good and bad times, we have had recession times in this country but all through, UT financial was able to navigate the tide and still standing where others fell”.

He continued “There was a transition of management just about 2 years ago, even at the time, I was in the United Kingdom, I had my own company Crusader Financial services but we decided to come and buy into UT. We have become stronger as a brand, when we combine our efforts with those of the people of Ghana and the ethics that were laid down, that transition was very smooth and very excellent.

He noted that the founder, Prince Kofi Amoabeng, is a man of very strong ethics, principled, a visionary leader, adding that having built a built a strong brand, they met a strong foundation on ground.

Adebajo revealed that the environment of the company is friendly and that “our culture and has helped in impacting a lot on the staff and clients.

He continued “We are a company that cares, that is how we are seen, how we have trained our staff and the way we operate at UT. We make sure to always be customer focused.

As expected, the company rolled out the drums to mark this momentous occasion. It was days later that we had this interview with Mr Adebajo over drinks at Raddison Blu Hotel, GRA, Ikeja.

Congratulations on your 10th anniversary, how has the journey so far been?

UT financial started 10 years ago in Nigeria, it came originally from Ghana, they wanted to have a branch of their bank here but it came as a non-bank financial institution; so, they ran it well and developed it with good culture, the ethics was good as well.

But at a point in time, they felt they needed Nigerian partners to move things forward, you know you get to a certain level and especially it is not your own place, you need local participation to move things forward.

I was in UK as a Nigerian running a successful firm; so, they approached me and I decided to buy into the company and I looked at the books and everything was good, and this was just about 3 years ago.

When we bought into the company, of course we became partners but I took over management having taken the majority share of the company since then it has been a very smooth sailing.

What really helped was that I met good things on ground, the staff were good, the culture I met on ground was very strong, there was professionalism among the staff and even the books were good.

We have moved on now steadily, we have started a branch in Abuja, opened another in Victoria Island, there was a branch in Yaba. And then, we have expanded in terms size and staff.

So, UT has really grown over these years and we have been able to recover a lot of loans that were outstanding prior to our takeover. Thank God that the journey has been very good so far.

What will you say were the challenges that you faced when you took over?

There are always challenges, over the past few years in Nigeria, Nigeria went through a period of recession, a lot of finance houses closed down but what we did at that time was we actually worked on our expenditure and our cost.

We reduced it, we downsized a lot of things, we had to adapt to the situation of things that we found our self; so, once we did that, we were in a comfortable position and then we began to look outside for other avenues to make revenue apart from what UT was normally used to. And that gave birth to UT Homes and a few other things; so we have UT and we expanded our income streams.

We looked at small and medium enterprises that we could support and helped them which turned out in our favour.

Ok, you talked about a lot of financial houses that went under, so what would you say is unique about UT?

What is very unique about UT? First and foremost, our products are very good, very competitive but products alone cannot sustain a company but culture of a company with professionalism of its staff on how to treat your clients because remember that in all, the client is key,

When the clients are happy with you, you will flourish. For example, in the recession period, we went to some of our clients and told them that we have to vary the rates we offered and explained that if we continue with this rate we will go under, they understood.

That was able to happen because we have built trust in our client.

But if we had shown panic and they saw we cannot survive, they would have left us.

Our strength is that we do not joke with customer service. They know that we care. That is the unique thing about us.

You must build good relationship with your clients, we had a caring relationship, most of our clients even after they had finished servicing their loans and whatever transactions, we go on our own and ask after their welfare to know if there is anything we can do again, that is one of the things that distinguishes this company.

You mentioned your products 2weso what are the different products that you offer?

We have various products tailored to different desires, School Fees for those who are saving towards their children school fees, we have a product for that, we have for people with small businesses looking to start a business, we have a saving plan that is geared towards getting a house, we look at your whole investment and then from that we determine which product can be affordable, we also launched another product on our 10th anniversary which is the Unique Investment Plus, it comes with an amount of money 500,000 minimum, we have lower ones but this particular one is 500,000 minimum and then we give you an extra on top of our usual interest, there is a bonus of 2%, this is just for the 10th anniversary and it will last for 3 months and I will advise that people take up this opportunity while it still there.

The offer is one of the best in the market in terms of rates. We used it to celebrate how good God has been to UT.

We also have other products for people who are set towards enjoying a holiday.

Our rate like I keep saying is the best in the market and it is the reason why people come to us.

I am interested in the future of UT, where do you see UT going at 15?

In the next five years, I see UT as a major non-banking financial institution in Nigeria, and I am saying this because we are planning towards it, already we are climbing towards there and we are introducing new products, and we are also looking at our products and improve them for the Nigeria public, we are spending a lot on technology so that people can invest and also we are developing an app so that people can also use and push UT further.

In the next five years, we hope to increase investor’s confidence. If we have investor confidence, a lot of things can be achieved.

We are 10 years today and nobody can say he knocked at our doorway and we did not pay them their money, it is a good testimony, by the time we now add all this new things with the level of training that we are giving our staff now, in the next five years I see UT as a major force in Nigeria and Africa, and when we say 10 years, I’m looking at a bank in Nigeria.

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GbajaGate: I’ve Done No Wrong, Govt Playing to Shut Me Up – Adeyemi Matthew Speaks from Hiding

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Prince Adeniyi Adeyemi Matthew, the man alleged to have forged government appointment letters and falsely paraded himself as the Director-General of the alleged Presidential Foreign Intervention Promotion Council (PFIPC) and Presidential Economic Advisory Council, has denied the allegations against him, claiming the Presidency is attempting to silence him.

Speaking with PREMIUM TIMES from an undisclosed location on Thursday, Adeyemi insisted he had done nothing wrong and described the government’s actions as a “defence mechanism.”

“You know the government we have. They are just playing a defence mechanism to shut me up. My organisation was set up in 2024,” he said.

Adeyemi declined to disclose his whereabouts, saying he had gone into hiding because his life was under threat.

“They are now after my life. I have gone into hiding. I’m underground,” he said.

When asked whether he had fled the country, he declined to respond directly.

“I will not be able to disclose any information now. I don’t consider myself safe,” he added.

The embattled suspect also declined to provide his alleged appointment letter or any document to support his claim that he was legitimately appointed, saying his lawyers had advised him not to discuss the matter publicly.

“I just decided to speak to you out of respect. My lawyers are working on something. Whatever they say, I will let you know,” he said.

The Presidency has accused Adeyemi of forging appointment letters and other official documents while falsely presenting himself as Director-General of the Presidential Foreign Intervention Promotion Council and the Presidential Economic Advisory Council, agencies it insists do not exist.

Presidential spokesman, Bayo Onanuga, said Adeyemi and two others have been charged before the Federal High Court on an eight-count charge bordering on forgery, impersonation and related offences.

According to the Presidency, concerns first emerged after the Nigerian Investment Promotion Commission reported that another body appeared to be performing functions similar to its statutory responsibilities.

The Chief of Staff to the President, Femi Gbajabiamila, subsequently petitioned the Department of State Services and the Nigeria Police Force, alleging that forged appointment letters bearing fake signatures, official seals and reference numbers had been used to create the impression that the suspects were presidential appointees.

The Presidency said investigations revealed that Adeyemi and his associates allegedly operated from an office within the Federal Secretariat Complex in Abuja, held meetings with Nigerian and foreign officials and sought diplomatic support from the Ministry of Foreign Affairs for visa applications.

According to the Presidency, police arrested Adeyemi on October 27, 2025, after which searches conducted at his office and residence allegedly yielded forged government documents.

Investigators also alleged that financial intelligence uncovered 34 bank accounts linked to Adeyemi, including accounts allegedly opened in the names of purported government agencies.

The Presidency further claimed that Adeyemi used forged documents to open an account with the Central Bank of Nigeria in the name of the alleged agency, although investigators found that no public funds were paid into the account.

The case is scheduled to come up before the Federal High Court on July 27.

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Court Dismisses Abejide’s Suit, Upholds Mark-led Leadership of ADC

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The Federal High Court in Abuja on Thursday affirmed Sen. David Mark’s leadership of the African Democratic Congress (ADC).

Justice Musa Liman, in a judgment, also dismissed the suit filed by Rep Leke Abejide challenging Mark and Ogbeni Rauf Aregbesola as national chairman and national secretary of the party for lacking merit.

Justice Liman upheld the preliminary objections filed by ADC, Chief Ralph Nwosu, Mark and Aregbesola which challenged Abejide’s suit.

The judge held that the court lacked the jurisdiction to dabble in the internal affairs of ADC, as the suit was non-justiciable.

He also held that Abejide lacked the legal right to have instituted the suit, having failed to show to the court that his rights had been violated in any way as a result of the emergence of Mark-led leadership.

He equally held that Abejide, who is a member of the House of Representatives, failed to explore the party’s internal mechanism for dispute resolution.

Justice Liman also resolved the three issues in the substantive suit in favour of the defendants.

On whether Mark, the former Senate president and Aregbesola, who was the former Governor of Osun, emerged as leaders of the party in compliance with the enabling laws, the judge resolved this against Abejide, the plaintiff in the suit.

He held that the handing over of the leadership of the party by Nwosu to Mark did not violate the provisions of the party’s constitution.

The judge agreed that the disputed July 2, 2025, meeting of the party was a stakeholder meeting which preceded the party’s National Executive Council (NEC) meeting held on July 29, 2025, which produced Mark and Aregbesola as the party’s leaders and was monitored by the Independent National Electoral Commission (INEC).

Justice Liman, therefore, declared that the emergence of Mark and Aregbesola as leaders of ADC was valid and in accordance with the constitution, the Electoral Act, 2026 and the party’s law.

The judge consequently awarded a fine of N2 million each in favour of all the defendants which shall be paid by Abejide.

He also awarded a N10 million fine against Abejide’s lawyer in compliance with the Electoral Act, 2026.

The News Agency of Nigeria (NAN) reports that Abejide had instituted the suit to stop the Mark-led leadership of ADC.

In the originating summons, marked FHC/ABJ/CS/1637/2025, filed on Feb. 15 by Idris, the lawmaker sued ADC, Ralph Nwosu, Mark, Aregbesola and INEC as 1st to 5th defendants respectively.

NAN reports that Nwosu was the former national chairman of ADC who stepped down for Mark, the ex-Senate president.

Abejide, among the eight reliefs, sought an order nullifying Nwosu’s handover or transfer of ADC’s leadership to Mark and Aregbesola as interim national chairman and interim national secretary respectively on July 2, 2025, at Shehu Musa Yar’adua Centre, Abuja, for being illegal, unlawful, null and void.

He sought an order of perpetual injunction restraining Mark and Aregbesola from parading themselves as leaders of the party “as their purported appointment, selection or election was unlawful, illegal, null and void.”

He also sought perpetual injunction restraining INEC from recognising Mark and Aregbesola as ADC’s interim national chairman and interim national secretary.

He alleged that their appointment, selection or election did not meet the requirements of Section 82 of the Electoral Act, 2022, among other prayers.

NAN

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Alleged N27.4bn Scandal: Presidency Exonerates Gbajabiamila, Says Adeyemi Matthew is a ‘Con Artist’

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The Presidency has volunteered details on how a certain Prince Adeniyi Adeyemi Matthew, allegedly built an elaborate web of forged documents, fake government appointments and fictitious agencies to deceive public officials and present himself as a senior presidential appointee under the administration of President Bola Tinubu.

The Presidency, in a statement issued on Wednesday by the Special Adviser to the President on Information and Strategy, Bayo Onanuga, described Adeyemi as “a con artist” who allegedly used forged appointment letters bearing the name of the Chief of Staff to the President, Femi Gbajabiamila, to create and operate a non-existent Presidential Foreign Intervention Promotion Council, later referred to as the Presidential Economic Advisory Council.

According to the statement, the alleged scam was uncovered after officials of the Nigerian Investment Promotion Council raised concerns that another purported government agency appeared to be operating alongside it.

The Office of the Chief of Staff subsequently alerted security agencies, accusing unnamed individuals of forging official appointment letters purportedly issued from his office.

“The attention of this office has been drawn to the activities of certain individuals and groups engaged in the forgery of official appointment letters purportedly issued from my office,” Gbajabiamila said in a petition dated October 17.

“The fake documents, bearing falsified signatures, reference/folio numbers, and seals, have been used to claim leadership appointments to non-existent entities, with particular reference to the Presidential Foreign Intervention Promotion Council.”

The Chief of Staff disclosed that Adeyemi had allegedly established an office at the Federal Secretariat Complex in Abuja, where he reportedly hosted meetings with Nigerians and foreign nationals while presenting himself as the Director-General of the fictitious agency.

According to the petition, the group even sought diplomatic support from the Ministry of Foreign Affairs to facilitate United States visas for its purported staff.

“The above development not only constitutes a serious criminal act but also undermines the integrity of the Presidency and the credibility of official government communication,” Gbajabiamila wrote.

“I therefore urge you to initiate a thorough investigation to identify and apprehend those involved and also to uncover the network facilitating the forgery.”

Foreign Affairs Ministry raises red flag

The statement revealed that concerns over Adeyemi’s activities had also reached the Federal Ministry of Foreign Affairs after he reportedly convened a meeting with ambassadors at the Wells Carlton Hotel and Apartments in Abuja on October 10, 2025, without the ministry’s knowledge.

In a letter dated October 15, 2025, signed by Ambassador Anderson Madubuike and addressed to the Office of the National Security Adviser and the Office of the Chief of Staff, the ministry sought clarification regarding the status of the purported agency.

“This act contravenes extant rules and regulations guiding diplomatic practices globally,” the ministry stated.

The enquiries triggered correspondence among the Office of the National Security Adviser, the Office of the Secretary to the Government of the Federation and the Office of the Chief of Staff.

Responding to the enquiries, Gbajabiamila categorically denied appointing Adeyemi or recognising the agency.

“Prince Adeniyi Matthew, Director-General of the Presidential Foreign Investment Promotion Council, is unknown to any office, nor do we have any dealings with the said council,” he wrote.

“My attention was drawn to a letter of this purported application, which is fake, and my office has instructed the police and other relevant security agencies to carry out investigations on the person and the entity he claims to represent.”

The Presidency stressed that the Chief of Staff could not have issued any appointment letter because appointments into government offices are the exclusive responsibility of the Office of the Secretary to the Government of the Federation.

Police uncover alleged forgery network

Following the petition, the Police launched an investigation and arrested Adeyemi on October 27, 2025, at the Abuja office from where he allegedly operated the scheme.

Searches conducted at both his office and residence in Suleja reportedly yielded several documents and exhibits believed to be connected with the operation.

Investigators said Adeyemi claimed that one Dolapo Babatunde Tanimola assisted him in procuring the forged appointment letter.

However, police investigations established that Tanimola had died in a fire incident at Kachi Hotel in Abuja on October 22, 2025, five days before Adeyemi’s arrest.

According to the State House, investigators established that the agency Adeyemi claimed to head never existed, while the appointment letters and several official documents recovered during the investigation were allegedly forged.

Police also accused him of falsely presenting himself as a presidential appointee and fraudulently requesting a diplomatic note verbale from the Ministry of Foreign Affairs to facilitate visa applications for himself and members of his organisation.

Investigators further alleged that Adeyemi operated no fewer than 34 bank accounts, including nine accounts opened in the names of fictitious organisations, including the FCT Investment Promotion Agency and Public Private Partnership (FIPA-APP).

The investigation also found that he allegedly succeeded in opening a Central Bank of Nigeria account by misleading the Office of the Accountant-General of the Federation using forged documents.

The Presidency, however, noted that investigators confirmed no government funds were ever paid into the account.

“The act of the suspect constitutes criminal forgery, impersonation and obtaining by false pretence, thereby bringing the office of the Chief of Staff to the President and the Presidency to disrepute before the public and international community,” the police report stated.

Eight-count charge filed

Based on the outcome of the investigation, police filed an eight-count charge before the Federal High Court in Abuja against Adeyemi and two alleged accomplices on November 27, 2025.

The matter is scheduled for hearing on July 27.

According to the Presidency, Adeyemi, while on police bail, recently resurfaced with fresh claims that the Chief of Staff had genuinely appointed him as Director-General of the agency.

The statement noted that the claim directly contradicted the statement he voluntarily made to investigators during the police probe.

It said the renewed allegation prompted Gbajabiamila to issue another public disclaimer on June 8, reaffirming that Adeyemi was an impostor.

Presidency urges caution

The Presidency said Adeyemi had a history of alleged fraudulent misrepresentation, recalling that in 2016 he allegedly presented himself as President-General of the World Youth Organisation, claiming it was affiliated with the United Nations before the UN reportedly disowned the organisation.

Describing the case as that of “a con artist who appears to have built a web of false claims to deceive unsuspecting government officials and the public,” the Presidency urged politicians and members of the public to avoid drawing conclusions before the ongoing criminal trial is concluded.

It further advised that, since the matter is before the court, interested parties should allow the judicial process to determine the allegations against Adeyemi and his co-defendants.

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