Opinion

Tony Elumelu Writes On Putting Customers First

What an honour to chair today’s AGM at the United Bank of Africa, Africa’s Global Bank, with over 17,000 committed Tribe members working across our operations in 20 African countries.

GMD/CEO UBA, Mr Kennedy Uzoka with Mr Tony Elumelu

As the only sub-Saharan African bank licensed to receive deposits in USA, combined with our upgraded services in the United Kingdom to full wholesale banking, UBA is deepening trade and capital flows between Africa and the rest of the world. Our presence and success in the global financial headquarters of the world showcases the best of Africa to the world while changing the narrative of banking in Africa.

Before our AGM commenced, I took time out to leave the stage to greet, interact, and connect with our customers and shareholders. We are driven by our customers, prioritising and putting them first, meeting and surpassing their expectations. We do not take for granted the loyalty that our customers and shareholders have shown us for 70 years. 70 years of listening to our customers, empowering small businesses, serving students and their parents, of supporting households and families, helping Africans in diaspora send remittance to their families back home, working with governments to finance infrastructure projects and provide public goods, and connecting multinationals, development partners, donor agencies, multilateral organisations to those most in need on the continent.

Mr Tony Elumelu with Mr Victor Osadolor, Deputy, UBA Plc

I thank our shareholders for their confidence in the board and management of the bank, reflected in their glowing commendation for UBA’s organic growth, stellar performance and impressive expansion. In their own words, “UBA has made the case that our private sector can make Africa proud. With its focus on lending to SMEs and the real sector, even winning several awards for being the biggest lender to the agriculture sector, UBA continues to drive prosperity across Africa.”

Our observant shareholders also recognised and appreciated that our African subsidiaries now contribute 42% to the group bottom-line. The Africa subsidiaries are our competitive advantage. In the words of the CEO to the shareholders, “Your bank is not like any other bank. We are committed to redefining customer service; surpassing customer expectations and perfecting customer experience. We are looking far ahead into the future because if we don’t do so we have failed in our responsibility.”

What a wonderful day. I look forward to the UBA Group Chairman’s Forum later this week, which will convene over 200 Executives including Board Chairs, Directors and CEOs from across our operations in 20 African countries, UK, USA and Paris, for an immersion on the bank’s strategic focus and priorities. And of course, the CEO Awards where we’ll all unwind in our dancing shoes.

#UBA #AfricasGlobalBank #Africa #Africapitalism #TOEWay #UBAAGM #UBAAt70 #AfricanExcellence #UBACEOAwards2019 UBA Group

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